Terms of Service

1. Who we are and what these terms cover

Child Care Demand is a software-as-a-service platform operated by The Desktop ("we", "us") that provides childcare supply, demand, catchment, and development pipeline intelligence for Australian locations. These terms govern your access to and use of the platform, including reports you generate and share links you create.

By creating an account, joining a workspace, or using the platform, you agree to these terms on your own behalf and on behalf of the organisation you represent.

2. Accounts and workspaces

You must provide accurate account information and keep your credentials secure. Workspaces are multi-user: every active member and pending invitation consumes a paid seat. Workspace administrators are responsible for who they invite and for activity in their workspace.

3. Subscriptions, billing, and cancellation

• Access requires an active paid subscription, billed per seat on a monthly or annual interval through our payment provider, Stripe.
• Fees are in Australian dollars and exclude GST unless stated otherwise at checkout.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel at any time; cancellation takes effect at the end of the current billing period and already-paid fees are not refunded except where required by law.
• If a renewal payment fails we may suspend workspace access until payment succeeds.
• We may change pricing with at least 30 days notice; changes apply from your next renewal.

4. Reports, data sources, and no-advice disclaimer

Reports combine data from public and licensed sources, including the ACECQA national register, Australian Bureau of Statistics datasets, Child Care Subsidy data, state planning portals, council development application registers, and commercial mapping providers. Coverage and freshness vary by source and location; the in-product coverage page describes what is and is not covered.

Reports are decision-support material, not advice. They are not financial product advice, investment advice, valuation, planning advice, or a recommendation to buy, build, or operate any childcare service. Always verify critical inputs against the official source records linked in the report and obtain your own professional advice before committing capital.

We do not warrant that any data source is complete, current, or error-free, and to the maximum extent permitted by law we exclude liability for decisions made in reliance on report contents.

5. Acceptable use

• Do not resell, sublicense, or systematically extract the platform data to build a competing dataset or product.
• Do not share your login, circumvent seat limits, or use automated scraping against the platform.
• Share links exist so you can send a specific report to clients or colleagues; do not publish them as a substitute for a subscription.
• Do not use the platform in breach of any law or third-party right.

6. Intellectual property

The platform, its software, design, and compiled datasets remain the property of The Desktop or its licensors. You retain a non-exclusive right to use reports you generate for your organisation's internal business purposes, including sharing them with your advisers and counterparties, for as long as these terms are not breached. Underlying third-party data remains subject to its source licences.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may add, change, or retire features, and may suspend access to protect the platform or comply with law. If we materially reduce the service you have prepaid for, you may cancel and receive a pro-rata refund of the unused period.

8. Liability

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. Subject to that, our total aggregate liability arising out of or in connection with the platform is limited to the subscription fees you paid in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity.

9. Termination

You may stop using the platform and cancel at any time. We may suspend or terminate access for material breach of these terms, including non-payment or misuse of data. On termination we may delete workspace data after a reasonable retention period.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified in-product or by email at least 14 days before they take effect; continued use after that date constitutes acceptance.

12. Contact

Questions about these terms: luke@seventhstreet.vc.